Q: How often should my carpet be cleaned?

A: We recommend professional cleaning at least every 12 months. Just like the largest carpet MANUFACTURERS in the world do because of the extra life it gives your carpet.

Q: How long will it take my carpet to dry?

A: Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 3 to 24 hours to be completely dry, but you can walk on it right after cleaning if necessary as we provide shoe covers FREE of charge.

Q: Why is the 2-step hot water extraction the method most carpet makers recommend?

A: In order to get anything truly clean, you need to use water to flush out the cleaning agents and dirt. Hot water extraction is the method that uses a flushing process to remove dirt. (Imagine washing your clothes and not rinsing them. That's what happens to carpet cleaned without the hot water extraction method.) The Red Rose Two-Step Deep Clean system uses a two-step cleaning process: a pre-conditioning cleaning spray to loosen soil and a combination hot water fibre rinse and a powerful vacuum to extract and remove both the cleaning solution and the dirt.


Q: Will Red Rose Two-Step Deep Clean system shrink my carpet?

A: No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fibre that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful extraction equipment helps prevent the carpet backing from getting excessively wet.


Q: I've heard that once you clean a carpet it gets dirty quicker. Is that true?

A: Not with Red Rose Deep Clean system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with rinse and a powerful vacuuming, leaving your carpet soft and clean.


Q: I've heard water can ruin carpets. Is that true?

A: Not with the Red Rose Deep Clean system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with rinse and a powerful vacuuming, leaving your carpet soft and clean.


Q: Why is vacuuming important?

A: The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet's appearance and damage the carpet fibres. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.


Q: How can I maintain my new carpet warranty?

A: There are three key things to do to maintain your new carpet warranty:

Q: I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

A: No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets' fibres. The higher the traffic in a given area, the more often the carpet will need cleaning.